FAQ

Frequently Asked Questions: 1. How long does it take to customize products? Drawing takes about 7-10 days; printing products takes about 14-21 days. For detailed procedures, please refer to "Customization Information"; 2. Are illustrations one-time use? Such as If you want to use pet/character pictures that have not been painted by our store, please purchase additional drawing services. The illustrations are only charged once. If you want to use the same illustration to order other products, you only need to pay the fee for the product; 3. Can the photos be changed after submitting the order? Can I modify the illustration if I am not satisfied? After receiving the photo, we will start drawing. We cannot modify the photo. Please understand that after receiving the first draft, you can make slight adjustments. In order to make the entire drawing process smoother, please make all modifications at once. Please provide us with your opinions; 4. Will the original image files be provided for the illustrations? We provide original image file purchase service, please check customer service Customer Service① Instagram @cat.widgets Customer Service② WhatsApp: 9244-2400 (calls not accepted) Customer Service③ Email catwidgets@outlook. com